5 (More) Online Marketing Mistakes You’re Making

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company execMistakes breed inspiration, and inspiration breeds blog posts that help us all improve. We’re building on our last post 5 Online Marketing Mistakes You’re Making with five more common mistakes that we see business owners and marketers make every day marketing on the web and social media. Are you making these common online marketing mistakes?

  1. Not remembering the #1 rule of marketing. Though it’s the rule of successful marketing, many business owners and marketers forget that we’re reaching out to people—real, breathing people. That’s why it’s so important to use another guideline when producing marketing pieces: the two R’s of Social Media Marketing. What do your customers want? Who are you talking to?
  2. Ignoring hashtags on Twitter and Instagram. Hashtags are a valuable way to reach “outside the box”—and, no, we’re not talking about thinking creatively. Adding hashtags to your tweets and Instagram posts exposes your tweets and posts to another audience—to users who are following the hashtag or looking for information on that topic. If you’re tweet or post is useful, this is a sure-fire way to gain followers.
  3. Thinking your social media sites will grow on their own. If you want to gain followers, fans—whatever the social media user base is referred to on your social media site—you need to tell people. Use these ways to spread the word about your site, and don’t forget to give people a reason to want to follow your site.
  4. Making “knee jerk” decisions. This happens to business owners in so many different ways: by responding to an angry customer without thinking (find out how to respond professionally here), selecting an SEO firm without doing research, by tweeting or posting without thinking about the ramifications of what you’re saying. Proper social media posts, choosing the SEO firm that gets results, even responding to customers via your website or social media, takes careful thought (and sometimes training). If you don’t have time, don’t risk it. Look into outsourcing, training or to other business owners for information.
  5. By responding to your customers once a week. It’s not enough! The average American’s time online is growing, giving them more opportunities to reach out to your company with questions through your website and social media. Ignoring their questions, or waiting too long, is a definite way to lose your customers’ interest, and their business. Respond to inquiries (read how to set up an efficient customer service system here) within a few hours of the question, even if it’s just with a “Thank you for your question. Can you please give us more information so we can answer your question completely?”

Effective online marketing takes time and effort, so don’t cut corners. Do your research and keep up with SEO and social media marketing trends, or hire experts who can. You’ll find the rewards from a well-thought out online presence to be worth the time and funds, plus you’ll save the embarassment of common online marketing mistakes.

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