All posts by KD Interactive

25+ Ways to Get Facebook Page Likes

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facebook icon on smartphone as user clicks on facebook business pageFacebook pages can feel like the proverbial island, completely isolated and cut off from customers and business associates. It can especially feel like that when you’re trying to increase the follows of your business Facebook page. There are three key ways to increase the following of a Facebook business page—and to keep them after they hit the ‘like’ button.

Post relevant content followers want to read. The exact content is different for every page, but should be content that the target audience wants to read. Avoid posting the same kind of content, such as blog posts. Instead, post a combination of content that is relevant and valuable for followers, such as videos, graphics, and blog posts. Don’t hesitate to share content from other pages, as long as the content isn’t from a competitor.

Post content with images and video. Images are a powerful way to capture followers’ attention, as statistics have repeatedly proven again and again. Visual content is processed 60,000x faster than text (from eclincher.com). “Engagement rate on Facebook for photos averages 0.37% where text only is 0.27% (this translates to a 37% higher level of engagement for photos over text)” (from jeffbullas.com). Use this guide to choose images that get results, and stockpile original and stock images that meet followers’ expectations.

Post regularly on Facebook. The Facebook algorithm gives preference to pages that post regularly and get engagements (likes, shares, content). The exact definition of “regular” depends on the business; businesses should experiment with an exact schedule that fits the target audience’s preference. Posting too often is one of the key reasons that Facebook users stop following a business. If a regular schedule is not plausible, don’t hesitate to outsource the task to a quality marketing firm.

Of course, maintaining a Facebook business page can feel useless without a group of Facebook users that see the posts. Remember that gaining a solid Facebook following is a marathon, not a sprint. Page administrators should make every effort to get Facebook page likes that want to engage with the page; these Facebook users are typically the group that are open to purchases. Note that this leaves buying followers out; this bad social media practice builds numbers, not engagements and conversions.

Instead, use these solid ways to increase a Facebook business page following and sales:

  1. Get a custom Facebook page URL
  2. Add the Facebook link to the header, footer, or contact us page on a company website
  3. Include the link on the company blog (Here’s why your business should have a blog.)
  4. Draft a call-to-action for blog posts with the Facebook page link
  5. Ask for Facebook likes at the cash register
  6. Print a post card to include in product boxes or bags
  7. Ask satisfied customers for Facebook reviews
  8. Request Facebook likes in a follow-up e-mail with a customer
  9. Include the link in e-mail correspondences when potential customers inquire
  10. Add the Facebook link to e-mail newsletters
  11. Include the link in staff e-mail signatures
  12. Ask staff members to share the Facebook page
  13. Have salesman ‘sell’ the Facebook page at meetings
  14. Ask for Facebook likes at trainings and seminars
  15. Include the line “to see Facebook-only discounts, follow our Facebook page” on post cards and marketing materials
  16. Add a QR code to the Facebook page (with a call-to-action) on printed marketing materials
  17. Create Facebook posts that are shared and generate likes
  18. Draft a target Facebook ad that intrigues potential customers
  19. Encourage customer referrals via social media
  20. Include a Facebook ask for likes in videos published online, such as on YouTube
  21. Make fellow brands aware of the company Facebook page
  22. Ask other vendors to mention your brand in Facebook posts when collaborating
  23. Include a Facebook call-to-action in the thank you message after a sale
  24. Ask for Facebook likes on other company social media sites
  25. Don’t oversell on Facebook (one of the top reasons users unfollow a Facebook page)
  26. Include the Facebook call-to-action in slideshows used in company and at company events
  27. Ask for Facebook likes at tradeshows and marketing events
  28. Include the Facebook feed on the company website

 

7 Cheap Ways to Promote Your Website

potential customer on bed with laptop searching for company websiteA company website is the one place—-one and only—to tell your company’s story. Social media is a close second; however, with algorithms that dictate how often and if your posts are visible to customers, you still can’t guarantee that customers are hearing your story or even getting your updates.

Digitally, the website is it. It’s the place for a company to tell their story, use call-to-actions to spur sales, and to generate customer responses. A well-built website is mobile-friendly, user-friendly, and optimized for search engines.

No matter how well-built, however, your website is not the only proverbial game in town. This is the digital age; the internet is full of websites—including your competitors. You can’t just expect customers to come find your website. You have to promote it. You have to utilize tactics that put your website in front of potential customers.

Note the last part of the equation: potential customers. Especially for local brick-and-mortar businesses, your website has to be promoted at a target audience within your service area. Views by a nationwide audience don’t equal sales.

The good news is that effective tactics don’t have to be expensive. Some of the best tactics with a high return-on-investment are surprisingly affordable for small and large businesses.

Social Media Posts

Social media is free for businesses, but it’s also incredibly crowded. The “trick” to using social media to get sales is to choose a social media site (or sites) that your customers use (this chart of social media demographics can help), post at times when they are online, and provide valuable content. Valuable content is anything relevant and helpful to customers, such as website links, articles, graphics, and (when appropriate) humor. If social media marketing is intimidating, consider outsourcing the effort to an experienced marketing company that fits the budget.

Search Engine Optimization

Website optimization is a must of every website promotion plan. Not only should a website be built for search engines and customers, it should also be enhanced with search engine optimization technology. For local brick-and-mortar companies, local optimization technology is the right fit. Local optimization targets online users searching online with a 10-,20-, or 50-mile radius around the company location (use these tips to choose the right optimization firm).

Email Newslettter

E-mail marketing is a marketing tactic with one of the highest return-on-investments. There are some best-use practices that lead to success. Build a strong e-mail list (use this list of ways to build an e-mail list) and draft e-mails with relevant content and clear calls-to-action.

Customer Interactions

Word-of-mouth marketing is still an effective way to promote a business. When interacting with customers, drive them to your website. Give them incentives to check the website, such as web-only discounts (“make sure you check our specials on our website”). Include the website address on business cards and coupons that are passed out at the register or included in product shipments.

Social Media Ads

As mentioned, social media sites have become incredibly crowded, making social media advertising a necessity. Social media ads are usually fairly affordable, but should be done on a strategic basis to maximize the return-on-investment. For the best results, don’t hesitate to contact an experienced online marketing firm for assistance with drafting effective social media ads.

Blog posts

Blogging is a marketing tactic that assists with website promotion in two ways. Regular, high-quality content can show up in search engine rankings. Content posted to a blog can also be promoted on social media, driving users to the website (especially when strong call-to-actions are included). Blogging only reaps rewards, however, with well-written, optimized content and images. To reap the rewards of content marketing, contact a marketing firm with experience in optimization.

Online Communities

Online communities, especially on social media sites, can be an effective tactic. Think of an online community as a conversation area among local residents or users with a common interest. When their conversation turns to an ask for a referral, make sure that your company website is the answer. These online communities can be on social media sites or on other websites; wherever their location, they can be an excellent source of customer referrals.

Affordable & Effective Marketing Strategies that Generates Sales

customer paying for product from effective marketing strategyWhen business owners hear the term “effective marketing strategies,” they tend to see dollar signs flying out the window. The reality is that the most effective marketing strategies generate dollars IF executed with the correct expertise and tactic that targets the business audience.

If all that wording takes on a “blah, blah, blah” feel, it’s time to approach the marketing process by asking a few simple questions:

  • Who are the majority of the customers that contact the business (i.e. age, urban or suburban, gender, etc.?
  • Where are customers located?
  • How do customers communicate (i.e. Facebook, Instagram, Twitter, LinkedIn, E-mail, etc.)?
  • Is the target audience business or individuals? (B2B vs. B2C)
  • What makes the target audience choose a business (i.e. location, quality, green factor, etc.)?
  • What staffing is available for marketing? (Include online customer service in this decision because the two are related.)
  • What is the marketing budget?

The answers provide direction for generating ideas and choosing marketing strategies that are effective and budget-friendly. The specific combination of effective marketing strategies differ among businesses; however, this list of marketing ideas and steps for implementation can produce a marketing plan that generates sales efficiently and effectively.

Targeting local customers

The most effective marketing strategies are targeted and efficient. Local search engine optimization fits both criteria. This technology optimizes websites for search engines and a target audience, ensuring that the website shows up in searches done by local residents. Local optimization services can connect with customers in a 10, 20, or 50-mile radius from a specific business location.

How to implement: Simple optimization of a website is the first step (use these tips for easy optimization). For top-quality, effective optimization, contact a firm that specializes in optimizing businesses and can provide hard data that proves the effectiveness of the technology.

Building solid email marketing campaigns

Social media is not the “new kid on the block” anymore; social media marketing is a proven, effective marketing strategy. The key to getting a high return-on-investment from this marketing strategy is choosing the correct social media site and posting regularly. Most social media sites algorithms favor pages that post content on a regular basis.

How to implement: Decide which social media sites fit the target audience. Use this chart to choose the right social site or determine the site where customers visit through a testing process. Make regular posting (use this chart to set a schedule of regular social media posts) and responding to customer messages a priority (use this guide for providing excellent online customer service). To build a social media following, offer incentives and valuable content that inspires engagement by social media users. If the process is beyond current staffing capabilities, outsource the effort to an affordable marketing firm.

Offering (more) value

The businesses that reap the rewards of marketing are those that offer value time and time again. The term “value” in this case does not exclusively mean sales (though discounts are also a draw and should be included in an effective marketing strategy). Customers value information; this is an edge that’s surprisingly easy to offer with stellar customer service skills and a promoted marketing medium.

How to implement: Use social media or a blog to offer value to customers and potential customers. Add valuable tips through graphics and blog posts; if graphic design and blogs are beyond staffing capabilities, outsource the effort to an affordable marketing firm. Don’t hesitate to share content from other trusted sources as well.

Using online reviews to build loyalty

Potential customers trust online reviews; statistics show that they play a key role when consumers make the decision to purchase. Unfortunately, not enough businesses are harnessing the power of positive reviews AND turning a negative review into a positive customer experience.

How to implement: Monitor the internet for reviews, both positive and negative. There are quite a few websites that offer customers the chance to review businesses; when time is short, contact a marketing firm that offers an automated monitoring service. Businesses should respond to the reviews (even the negative ones) to ensure that every customer interaction is a favorable one (use these tips for effective online reputation management). When positive reviews come in, share them as testimonials to build trust with potential customers.

Prioritizing online customer service

Responding to customer e-mails and social media messages should take precedence in daily operations. This is not the case in many businesses; often businesses respond to messages “when they can” or “when we get around to it.” Customers expect a response; if a business doesn’t respond, they do move on to a business that can provide speedy information.

How to implement: Connect an e-mail to every social media site and monitor customer messages closely. Avoid responding to messages with a canned, one-size-fits-all response which can frustrate customers. Use these tips for providing excellent online service. When appropriate, respond to customer’s public messages privately; these can be situations where the situation is complex or deals with customer private information.

Quick Guide to Holiday Online Customer Service

hands of business manager typing online customer serviceIt only takes one bad online interaction to put a damper on the next holiday sale. On the flip side, it takes one fantastic social media message or comment to make the holiday season merrier for the customer and the company. According to a list of holiday shopping statistics posted by Constant Contact, the numbers of online purchases and online searches leading to in-store visits are increasing. The stakes are higher than ever for creating an exceptional overall online experience for customers—including customer service.

Reaching the goal of 100% customer satisfaction during the holiday season can seam surreal. It’s the busiest time of the year for many companies. Staff members are stretched thin, both in terms of time and budget.

With all that being said, it’s not unrealistic to provide excellent customer service that boosts sales and brand loyalty. Use these tips to effectively deliver the online customer service that makes the holidays more festive for everyone.

Monitor social media messages.

The biggest mistakes companies make is a lack of awareness about the messages themselves and the importance of responses. On Facebook, one of the most popular social media sites, companies can get badges for quick response times. Beyond social media sites, customers value—even expect—-a quick response.

To meet those expectations, monitor social media messages closely (or contact a marketing firm that can assist with monitoring). Use an e-mail (that is attached to the social media account) or social media monitoring program to promptly and efficiently monitor messages. Whenever possible, add accurate location hours so customers know when to expect a response. If it is not possible to get the information at the time of the message, let the customer know when to expect an answer to their question.

Choose the customer service provider wisely.

Online customer service is not a task that should be assigned to just any staff member. An error in judgment can cost any company sales, both on individual transactions and in negative reviews. Negative reviews can play a significant role in customers’ purchasing decisions. According to Search Engine Land, research has shown that 88% factor online reviews into their purchasing decision.

As such, responding to e-mails and social media messages should not be delegated to any staff member or intern. The responsible party should be available to answer customer inquiries and knowledgeable in customer service. If there is a lack of available staff, consider outsourcing social media marketing to the experts.

Respond promptly.

Online customer service should not be a task that should be tackled once a day or irregularly. Customers expect a prompt response. On social media, statistics say most customers expect companies to respond within 24 hours on social media in general (and faster on some social media sites). For that reason, online messages and comments should be monitored closely. If the answer to the inquiry is not immediately available, let the customer know that their message has been received and the timeline for a resolution.

Ditch the canned responses.

Nothing can kill the holiday spirit like a canned customer service response. If a customer comments on a social media post, answer like a real human and don’t hesitate to ask them to communicate privately. Canned responses to every comment, such as a repeated “thank you for your comment, blah, blah, blah…” can backfire, especially when the initial customer comment is negative. This approach can anger the customer, making the customer experience a negative one.

Offer an easy solution.

The holidays are a busy season. Make the customer’s experience positive by making the resolution easy and expedient. Unless the resolution requires an in-depth conversation, avoid making the customer call; try as much as possible to communicate with the customer through their preferred method of communication (i.e. social media, e-mail, text message, etc.) A positive customer experience over the holidays can leave a favorable impression that lasts long after the festivities are over.

12 Digital Marketing Practices that Annoy Your Customers

guy mad at annoying online marketing tacticsAny business owner or manager would be hard-pressed to find “annoy customers” or “drive customers away” on the list of business marketing goals. And yet, companies push customers away almost on a daily basis by utilizing digital marketing practices that make customers leave websites, unfollow social media sites, and unsubscribe from e-mail lists.

These annoying digital marketing practices incite every adverse reaction and diminish the return on the marketing investment. For that reason, avoid these annoying digital marketing habits at all costs or outsource to a firm that doesn’t employ these irritating online tactics.

Website

Playing (unintentional) keep-away

In this era of instant digital gratification, customers (and potential customers) want convenience. They want to research the problem, find options, and move on to the resolution. It is the business’ responsibility to deliver. Every website should be optimized for search engines; for businesses with a service area, search engine technology should also be utilized to get to the top of search engine listings of customers within a 10, 20, or 50-mile radius around the business location. Those efforts should be backed up with regularly-posted and relevant content that answers customer questions and drives online customers to the website.

Having a hard-to-navigate website

Website visitors want to find what they need—and move on. When visitors can’t find what they want, website bounce rates increase, as well as the chance for an e-mail, phone number, and sale. When working on website navigation, organize content from a customer perspective or hire the professionals who can contribute their expert and unbiased opinion.

Slow loading speeds

A one second delay makes a difference. No, that wasn’t a typo. Google recently wrote that a one second delay while loading a mobile website can decrease conversions by up to 20%. This research highlights an obvious truth: website visitors don’t want to wait. A slow website is a major annoyance for website visitors, and a significant reason why they won’t contact or buy from a company. For that reason, contact a professional website design company that can build an optimized website that loads promptly.

Not mobile-friendly

A mobile website used to be a luxury. Today, a mobile website is a requirement for every business. An article published by the Pew Research Center states that 77% of Americans own a smartphone. This statistic is indicative of a change in lifestyle, instead of a fallible trend. Mobile devices have changed the way Americans search for answers to their problems, including in the search for much-needed products and services. Companies shouldn’t ignore that fact; instead they should cater to their customers’ (and potential customers’) needs.

Low quality content

There are a number of criteria that can qualify the content on a website as low-quality. The text could be full of typos, out-of-date, or written poorly. For search purposes, the website should also be optimized for search engines. An optimized website is another essential of the modern age, backed up by statistics that prove that a large amount of Americans use search engines to find information. Companies should make every effort to get their website in the search engine results pages (and utilize local website optimization to get found by local customers).

Online Reviews

Reading negative reviews

Negative reviews are a mutual annoyance for businesses and customers, costing businesses vital sales and driving potential customers away from a company. An article on Business2Community put the number as high as 4 out of 5 customers who won’t buy from a company with a bad review.

Bitter responses

Most review sites give business owners the chance to respond to negative reviews; this can either be an opportunity or a chance to make a costly error. Company managers that respond with an angry response (“how dare you say such a thing?”) not only annoy the customer who leave the review, but every visitor who sees the response. An angry response is an error that has a lasting impact; instead, company owners and managers should take a deep breath and showcase their excellent customer service. 

Social Media

Not answering messages

Customers expect prompt responses from companies. Studies have repeatedly shown this, and companies need to be able to deliver. Customers want the information they ask for now, or they move on to competitors that do respond. This fact should dictate the way companies organize their staff; a dependable staff member with excellent customer service skills should be assigned to respond to social media messages.

Posting too much

Regular social media posts are an essential part of every company marketing strategy; posting too much is a surefire way to sabotage those results. Company owners and managers should know the recommended amount of social media posts per day or experiment to find out what frequency is right for the target audience. If the ever-evolving world of digital marketing is overwhelming, companies should outsource the task to a knowledgeable and trusted professional.

Over selling

One of the chief reasons customers stop following a company is because all the posts are about the company and their promotions. Put simply, customers don’t want to be yelled at when they follow companies on social media. Some customers want to be entertained or informed. They don’t want to follow brands that put up a continual stream of posts about products and sales. Instead, companies should strive to post relevant content that applies to their target audience; to do so, this requires a knowledge of who their followers are and what they want to see.

Emails

Unsolicited mailings

Any potential customer can tell you that receiving unsolicited e-mails is a major annoyance. Companies need to be mindful of this when building an e-mail list. Avoid buying e-mail lists or adding potential customers to the list without their opt-in. Company owners and managers should build e-mail lists by offering an item of value, such as a discount, or simply by asking on social media or in-person.

Sending too often

Crowded inboxes are a valuable asset; studies have continually shown that e-mail marketing has one of the highest return-on-investments of any marketing tactic. However, companies look to take advantage of e-mail marketing need to be mindful of over-using e-mail marketing. When planning and scheduling an e-mail campaign, be mindful of the target audience. To determine the right schedule, utilize data on the best time and frequency of e-mails. Regularly review statics like the e-mail open rate to determine what dates, times, and frequency yields the strongest results and return-on-investment.

6 Effective Ways to Make Your Local Business Stand Out

sale sign in business window trying to attract local customers with marketingToday’s customers have a lot of places they can spend their money. Online websites, local stores, big box stores…there an overwhelming number of places for consumers to spend their money.

Why should they choose your business?

The question itself is incredibly common among business owners. The answer is different for every business; however, if analyzed and used correctly, can yield incredible marketing and sales results.

Connect online.

Every business should strive to start a conversation with customers. Create and maintain a complete online presence with an optimized website, blog, and social media sites. Establish a stellar website with content optimized for search engines and created for the target audience (both written and images).

Produce premium content with the same audience in mind and choose the social media sites that are frequented by those users (use this social media demographic chart as a reference). Regularly update the social media sites with relevant content (i.e. videos, images, written content) that the target audience wants to see—and wants to engage with. In essence, use an online presence to create a connection that converts visitors to customers.

Choose a unique tone.

Snarky, smart, fun, professional, silly. Every business should have a tone that sets them apart and makes them unique. Decide on the tone and use it in every marketing effort (i.e. social media, printed materials, e-mails). A distinctive tone paired with properly branded materials makes a business easily identifiable—even among the industry crowd.

Invest in effective local marketing tactics

Be selective about choosing marketing efforts. The most effective tactics are delivered in ways that the target audience communicates, such as sending printed materials to a more experienced demographic. For a local business, tactics with the highest return-on-investment target a local audience, such as local website optimization and content produced with a local focus. Local website optimization is technology that targets customers around a business location and delivers top organic search results during local searches.

Highlight your local community involvement

As a local business, extra care should be taken to not only identify a target gender and demographic, but also a local audience. This is a distinct difference from a national online retailer’s marketing efforts. Make a concerted effort when marketing to showcase community involvement. Share information about local community events, event sponsorships, and relevant local information.

Answer their questions

Customer conversation should be a two-way discussion. Respond to their comments. Deliver exemplary customer service that goes above and beyond their expectations. Answer inquiries promptly, or let the customer know when to expect a response. When replying, ditch the canned responses; engage with responses that sound human and resolve the customer’s issue.

Showcase your “hook”

Every business has a “hook” that makes it different. Showcase it. Fast customer service, unique products or services, a high level of expertise…determine why customers should spend their hard-earned dollars and communicate with them accordingly. Be open and honest. It’s refreshing—and incredibly effective.

Tips for Keeping Up with Your Marketing Plan

young man runner on a stadium running upstairs like overwhelmed business trying to follow marketing plan“It’s been crazy around here.” It’s one of the most common sayings we hear from our clients—and for good reason. A thriving and growing business is a busy place. It’s easy for the marketing tactics needed to keep growing the business—the social media posts, image collection, reputation management—to get lost in all the buzz. After all, who has time for marketing? If you’re reading this, you can relate—and you can use these tips to keep up with your business marketing.

Don’t over commit to social media.

There are many things a marketing plan should be: effective, measurable, audience-focused. One of the items that often gets overlooked is manageable. While there is some value in ambition, there are also tons of blogs and social media channels abandoned because of a lack of time.

To avoid this, focus your efforts on social media sites where your audience is (use this chart as a reference). Your business does not have to be on every social media channel, especially when there is not enough time to manage all the sites. Put simply, it gives your business a black eye when they come across an abandoned social media site or sends a message through social media that is not answered. Choose your social media sites carefully (or contact a marketing firm that can assist in the process), and allocate your time carefully.

Schedule and automate as needed.

To make the most of your time and execute a solid marketing plan, sign up for a scheduling tool, such as Hootsuite and Buffer that can save you time. This recommendation comes with a warning; don’t schedule social media posts too far ahead of time. Your business needs to stay on top of trending topics. Be flexible with your plan when needed. If you want to stay relevant, share timely content from other sources and links to your original content.

Look for opportunities to be efficient.

As often as possible, organize your efforts. Use a marketing plan as a resource to ensure the efficient collection of information and images with customers and staff members. Include deadlines and responsible parties to the marketing plan to ensure a prompt and seamless execution. Make your marketing a team effort; ask other staff members to send pictures or videos to you to be included in future blog and social media posts.

Don’t hesitate to outsource.

Can’t keep up with a marketing plan? It’s okay to admit that you need assistance with executing all the steps of a multi-channel marketing plan; the first step is identifying whether you need a marketing firm to completely manage your marketing efforts or complement existing efforts. Keep in mind that outsourcing doesn’t have to be an all-or-nothing proposition. If you can keep up with image collection or blog posting, but need assistance (or expertise) with other areas, contact a marketing firm that offers supplemental marketing plans.

Local Business Marketing Checklist: 10 Weekly To Do’s that Get Results

black running shoes on road like marketing marathon for local businessesIf you think marketing your business is a one-time feat, we hate to bust your bubble (but we’re going to). Marketing is a marathon, not a sprint. Marketing—at least, successful marketing that gets results—is a series of actions that connect with customers (and potential customers) and drive them to action.

When business is booming, that marathon can feel like the longest race ever, especially when everyone is short on time (and marketing shouldn’t be entrusted to just anyone). That’s why we’ve put together a list of marketing tasks that should be done on a weekly basis to get to the finish line.

Before tackling weekly tasks, take the time to draft a marketing plan to ensure that the finish line is a set goal. Include information in the plan, such as the target audience, campaigns (that follow the business sales cycle), tactics (i.e. social media, content marketing, etc.) and goal. Create a calendar based on the marketing plan with weekly tasks. Assign each task to a staff member or marketing pro (if outsourcing).

Even with a set marketing calendar, understand that there should be some room for flexibility. Impromptu moments or events that are relevant to the campaign or audience should be included for the benefit of the business. Revisit the calendar on a regular basis to ensure that tasks are being completed. If there are uncompleted tasks, consider outsourcing so every leg of the marathon is finished and the finish line is reached.

In person

___Ask customers for reviews (use these tips for creative ways to ask for reviews).

___Ask customers to follow the company on social media.

___ Provide excellent customer service.

Website

___Add quality content for better optimization.

___Post website link to social media to drive traffic.

___Contact local SEO firm to increase website reach with local customers within 10-50 miles of business (get more information about local website optimization).

___Send out e-mail to customers with links to social media and website (build your email list with these tips).

Social media

___Take photos and video for social media.

___Schedule posts using Facebook, Buffer, or Hootsuite (use these ideas for posts).

___Answer messages from customers and contacts (PROMPTLY-within an hour!-use these tips for social media customer service).

Local Businesses: 30 Ideas for Your Next Social Media Post

customer opening up social media network with posts from local businessWe’ve said it before and we’ll say it again. Marketing for a local business is different than marketing for a national company. That’s especially true when marketing on social media, which gives you the unique ability to connect with your customers about what’s happening in your local community. Is everyone talking about the weather? You can identify better than some national business (and if you’re an HVAC company, answer their weather-related questions!). Is the local buzz about a community event? You’re excited too, and more than willing to share in the fun.

Social media gives local businesses to take part in the local buzz and connect with them between visits (or service calls or appointments or…). And even though businesses are taking advantage, one of the most common questions we hear is, “what can we post to social media?”

Our answer comes with a caveat. Social media posts should be done in accordance with a marketing plan, but with the flexibility to post things that come up during everyday operations. Ideally, a marketing plan should include regular and relevant posts (if you can’t maintain regular posts, contact the marketing pros that can); the definition of regular depends on the social media network. On Facebook, for example, businesses should post once a day to avoid overloading newsfeeds (more can be posted during big events).

Back to the most common question about what to post to social media. This is a list of ideas for social media post that can be included in a local business social media marketing plan:

  1. Photos of new products
  2. Helpful ‘how to’ article
  3. Local news article
  4. Link to local community event the business is part of
  5. Photo of business location
  6. Photo of happy employee working
  7. Photo of employee on anniversary (10 years at business, 5 years…)
  8. Photo of building many years ago
  9. Photo or video on special anniversary day
  10. Video of new product
  11. Unusual or beautiful photo with ask for captions
  12. Photo of founders of company with story about start
  13. Video/slideshow of product from start to finish
  14. Article with frequently asked questions
  15. Post about National Day (i.e. National Donut Day, National Dog Day, etc.)
  16. Reshared post from another business with relevant news
  17. Reshared post of local community news
  18. Photos of event at business
  19. Photos of customers at event (with their permission)
  20. Reshared photos from other businesses at event
  21. Live video of ribbon cutting
  22. Live video of event in progress
  23. Live video of new product arriving
  24. Link to blog post
  25. Link to website page where customers can contact/make an appointment/order
  26. Video or photo of remodeling/construction at building
  27. Photo of area around building during holiday season (i.e. holiday light display, trick-or-treat, etc.)
  28. Graphic with sale information
  29. Promotional video of sale
  30. Flashbacks to past jobs or milestones

What is local website optimization?

man using smartphone to find local businessesMarketing for a local business is different than a national company. Not better or worse, just different.

National and local businesses may have the same goals. They may even target the same audience demographic.

But a potential customer interested in lawn mowers in Texas isn’t going to drive to Wisconsin to purchase. Or for dinner at a Wisconsin restaurant. Or order carpet from a flooring store thousands of miles away. Local franchises are in the same proverbial boat.

But every company should have an online presence, both national and local. This can leave local business owners and sales teams asking, “How can we get our website in front of local customers?”

Trust us. We’ve been asked the question A LOT.

Unfortunately, building a well-designed, easy-to-navigate website is only part of the task. The next step is website optimization, the process of creating a website optimal for search engines. Some website optimization can be accomplished during the building process by optimizing the website structure for search engines.

Website optimization is a continual process. For local businesses, the next website optimization step revolves around targeting local customers (and no, this does not mean listing local community names at the bottom of every page). Basically, the goal of local website optimization is to be found by local customers when they search.

Generally, think of this scenario; a homeowner is looking for new flooring. Instead of pulling out the traditional phone book, the homeowner goes online and searches for local flooring store. Search engines pull up a list of local flooring businesses and information (plus ads) relevant to the search. Local website optimization puts a local flooring store in that list.

Embracing local website optimization

Local website optimization is not a flippant process. Strong (and complete) efforts lead to strong results. Its also a process that should be focused on the audience and search engines; optimized website caters to both. All website content should be created with keywords and topics that potential local customers would use in their search. Simply put, when potential customers have a problem, they look for a solution online. Website optimization provides the answer to the problem, and local optimization technology ensures that content shows up in organic searches (below the ads) by a local audience. If the process sounds like its being communicated in another language, outsource local website optimization efforts to the professionals (use these guidelines for selecting the right optimization pros).

As stated previously, optimization is a continual process. Optimized content added to a website on a regular basis gains credit with both search engines and online users. To target a local audience, produce relevant content that a local audience can relate to and create a promotion plan to reach the target audience.

Establishing a strong online presence

In addition to optimization, creating a strong online presence can play a crucial role in earning key positions on search engines. Taking ownership of business profiles on local review websites (i.e. Yelp, Facebook, Google My Business, etc.) is a necessary step in the endeavor to earn a top spot on search engine pages. As with website optimization, this effort is a continual process. Fortunately (and unfortunately) for businesses, owning these pages comes with positive and negative reviews. Manage these reviews by connecting with a company with brand online management software or use these tips to deal with unhappy customers and request reviews from satisfied customers.