Category Archives: location marketing

10 Steps to Successful Online & Website SEO

online shopper finding business that utilized local seoKnowing the basics of search engine optimization (SEO)—and using the latest tactics—can be the difference between being lost online and generating valuable business leads. Successful local SEO gets a business found by local online visitors who are searching for information related to the business. Because search engines look for factors that cater to a better online experience for visitors, these tips can also convert visitors and give a business the edge over a competitor’s less-than-stellar web presence.

SEO can be broken down into two types: on-site and off-site. On-site SEO is the process of optimizing a website for search engines. This effort sets up a website so it checks off boxes on the list of search engine ranking signals. Off-site SEO are those checklist items that ensure a business shows up in search engine listings, such as a listing on an online directory.

While businesses have been using SEO for many years, SEO is an ever-evolving process with a changing list of ranking factors. To stay on top of those updates (and on top of the search engine results page), use these steps to get started and a professional marketing company to utilize the latest SEO practices.

On-Site SEO

Build a website with optimized structure and easy-to-use navigation.

Google has specifically stated that a HTTPS website is a top ranking signal. In addition to a secure HTTPS site, a website needs an optimized structure with an easy-to-use navigation. The latter is important for SEO and visitors. While SEO gets a website found, a website with an easy-to-use menu and conveniently positioned call-to-actions turns online visitors into buyers.

Consider website speed.

Website page loading speed matters, both to search engines and visitors. According to Google, when website page loading goes from one to three seconds, the chance of an online user leaving the website increases by 32%. That number almost triples, to 90%, when page loading speed goes from one to five seconds. The number increases to 106% when loading from one to six seconds. From one to 10 seconds, the chances of a bounce are a whopping 123%.

Make the website mobile-friendly.

According to the Pew Research Center, more than three-quarters of Americans have a smartphone. Google reports that more than half of online searches came from a search on a mobile device. Both of these statistics are the reason that a mobile-friendly site with fast loading time is a search engine signal.

Add optimized website content (for search engines and voice searches).

Optimized website content contains keywords that are relevant to online visitors’ searches. Basically, the website should contain information with keywords relevant to online searches—without sounding canned. This is another way that professionally-drafted website content can satisfy search engines and online visitors.

Select and optimize website images and video.

Website images are another integral part of a stellar website, both for online visitors and search engines. These images and videos should not be random media downloaded off of the internet (in fact, this is a huge online marketing mistake). Instead, the photos and video should be professional quality purchased or produced in-house. (These tips on choosing the right images for online marketing are invaluable.)

Add content on a regular basis.

New content regularly added to a website is a top search engine ranking signal. These types of content should be added on a regular basis to a website for optimal results. All content should be optimized with strategic keywords and information valuable to online visitors.

Off-Site SEO

Completely fill out a Google My Business listing.

Google My Business listings show up in searches when online users search for a local business. Businesses who claim a free listing can customize the information that shows up, such as the hours and listings. The claiming process is free, but does need to be confirmed by a postcard sent to the business address. For optimal results, take the process a step further by optimizing the GMB listing or outsource the task of creating and optimizing to trusted marketing professionals.

Claim review site listings.

Accurate listings on review sites are a valuable source of online traffic and a vital part of a business local SEO. This makes accurate and standard listings on Yelp, Manta, and the Better Business Bureau an important part of business’ efforts to get found online. Review sites should be monitored regularly (manually or with an automated system) to ensure that all negative reviews are responded to with excellent customer service.

Review company protocols to find ways to ask for reviews.

Positive online reviews build trust and earn customers. According to Search Engine Land, 88% of online visitors have reported that they factor online reviews into their purchasing decision. Businesses should make getting more reviews a top priority in daily operations; many of the asks for reviews can be integrated into daily operations.

Choose online directories.

Accurate business listings on online directories are another key to getting found in local searches. When claiming listings, businesses should make sure that the information is consistent on all sites. For example, an address with a street or suite should be written out fully or abbreviated the same on all sites. This effort can be done in-house or managed and updated by professionals as part of a comprehensive local SEO plan.

Local Businesses: Get Customers to Your Door (and Keep Them Coming Back)

customer headed to local business after looking onlineIf you’re a brick-and-mortar business, it’s the million dollar question: how do you increase the amount of customers who walk through the door—and keep them coming back? The answer may not be as tangible as your company’s location (computers and the internet never are), but the results—customers walking in the door, contacting you, coming back time and time again—are real and rewarding as your business grows.

Target local customers (not just everyone!).

It’s hard to look at a crowd and not see dollar signs, but to effectively market you need to thin the crowd. As tempting as it might be to take a “the more the merrier” approach, it makes more cents (pun intended) to target your local customers. Customers residing thousands of miles away aren’t going to be ordering your product or services; you need them to be able to walk in the door.

As such, invest your budget to marketing tactics that targets your local customers: emails, mail marketing pieces, local search engine optimization. All three of these options target local customers in zip codes around your business. Email marketing does require an initial visit—-either in your store or on your website—but has a high return on investment if you deliver valuable information (not only sales information) to them every month. The return on your mail marketing pieces depends on value, whether the method fits your demographic, and—similar to your email—whether your piece delivers some value to your customer.

The third tactic, local search engine optimization, is verified by an important statistic: more than 90% of all customer searches for information start with on a search engine. The rise of mobile marketing has led to larger stakes: more than ¾ of all mobile searches end in an offline sale. Local search engine optimization targets your local customers (in zip codes within miles of your location) so they get the information they’re looking for—and the call-to-actions that lead them to contact your business (either in-person, via email or phone).

Build a solid foundation to your local marketing plan.

A block tower with a heavy top load is going to topple without a strong base. When marketing your business, this means you can promote your website—the base of your marketing—as much as you want; however, if your website isn’t strong, it’s not going to drive customers to you.

A strong website is comprised of a strong structure built for search engines, content targeted at your customers, call-to-actions that produce results, and contact information that makes it easy for your customers to contact you. Once you’ve built a strong website (more information about strong websites here), you can build a marketing plan with strategic promotion (i.e. social media, email marketing, local SEO, etc.)

Make your social media site very local-minded.

If social media is part of your marketing plan, show your customers why they should stop in. This recommendation comes with one disclaimer: you don’t want your customers to feel like you are screaming advertisements at them. Mix photos of your store and personnel, information of upcoming specials and sales, and other relevant tips and information in to your targeted marketing plan. Since you are local, add one other key component to your social media plan: information and pictures from local community events. Show your business is part of your community.

Take customer service to the next level.

There is one factor that can set your business apart from your national competitors, and studies have shown that customers are willing to pay more for it: prompt and excellent customer service. Now it’s your turn to prove it—every way your customers contact you. Respond promptly to e-mails, social media inquiries, phone calls, and in-person requests. Use these tips to respond, and respond quickly; prompt means within hours, or even minutes, of when the question comes in. Don’t shy away from a response if the inquiry is negative. Instead, use the opportunity to showcase your customer service skills. If the request is public (such as on social media), ask the customer to privately message you with details.

Monitor your online reviews.

Online reviews may seem inconsequential to your local business, but the reality is that online reviews can majorly impact your business. Social media and local review sites are full of negative and positive information left by your customers. Your potential customers see that information as they research your business, which is why you need to monitor the reviews and take steps to resolve negative reviews. If you want to make the process easier, contact a marketing firm with an automated system that informs you when reviews come in and gives you time to respond.